My parcel arrived damaged or wrong
Visible damage: report it when you receive the parcel, to the courier or post office.
Damage you find after opening: tell Customer Service within 3 days.
Wrong or damaged products are exchanged free of charge.
A parcel that is not collected goes back to Zinzino and is kept for 6 months, then discarded.
In Malaysia
Customer Service: customer.my@zinzino.com / +603 9388 0300.
Official file
Customer Subscription Terms
Where to find it: Back Office → File Library
Still stuck?
Orders, payments and accounts: Zinzino Partner Support (chat or contact page). How-to questions: your team leader.