Help centre
Answers for partners and customers, in Malaysian terms.
Building a team
Plan, people and rules
- What may I say about health?
- Enrol a partner and place them in your team
- Send a customer a ready-made cart
This month
- Campaigns running
- Current campaigns, their rules and your progress: Back Office → Reporting → Campaigns.
- Every Thursday
- Business Planning Session and Business Presentation, online from Malaysia (official calendar).
- Saturdays
- Health Seminar, online from Malaysia (official calendar).
Every answer
98 shown
- ChecklistYour first week: the six things to set up
- GuideChange, pause or remove your AutoOrder
- GuideRegister a new customer
- GuideEnrol a partner and place them in your team
- AnswerWhere are the trainings and recordings?
- AnswerWho do I contact?
- AnswerWhat may I say about health?
- AnswerHow do I take the BalanceTest?
- AnswerIs it halal?
- AnswerHow do I change or stop my subscription?
- GuideSend a customer a ready-made cart
- AnswerMy parcel arrived damaged or wrong
- AnswerOther omega-3s upset my stomach — will this be different?
- AnswerWhat does "feeds good gut bacteria" actually mean?
- AnswerWhat is Velixir?
- AnswerDoes Zinzino have a vegan omega-3?
- AnswerIs Zinzino Skin Serum a collagen product?
- AnswerIs my data private? Can my sponsor or leaders see my contacts?
- AnswerWhat can I say, and what must I never say? (Compliance)
- AnswerWhat do I do in my first 48 hours?
- AnswerHow do I take and register my BalanceTest?
- AnswerWhere's my back office and my shop link?
- AnswerDo I need the GoCore app?
- AnswerShipping & delivery times in Malaysia?
- AnswerWhere do I find local events?
- AnswerAre the products halal?
- AnswerWhere do I check local prices?
- AnswerIs there a minimum commitment?
- AnswerHow do I cancel my subscription?
- AnswerCan I pause instead of cancel?
- AnswerCan I return products / get a refund? (14-day right)
- AnswerWhat's the money-back guarantee?
- AnswerWhen could a subscription be suspended?
- AnswerWhat happens to unclaimed / returned parcels?
- AnswerCan prices change?
- AnswerHow is my personal data used?
- AnswerWhich law applies / how are disputes handled?
- AnswerWhat does the BalanceTest actually measure?
- AnswerWho analyses the test, and how long does it take?
- AnswerWhy 120 days?
- AnswerWhat's ZinoBiotic+?
- AnswerDoes Zinzino give back?
- AnswerWill it taste fishy?
- AnswerDo I need to keep it in the fridge?
- AnswerHow much should I take each day?
- AnswerCan I take more than that?
- AnswerHow long does one bottle last?
- AnswerI already take other supplements — can I take this too?
- AnswerDo I have to take it forever?
- AnswerWhy a liquid and not a capsule?
- AnswerWhere does the fish come from — is it clean?
- AnswerWhy is there olive oil in my fish oil?
- AnswerDoes the finger-prick hurt? Can I do it myself?
- AnswerDo I need to fast before the test?
- AnswerWhat's a "good" result?
- AnswerIs my blood sample and data private?
- AnswerCan the whole family test?
- AnswerHow do I see and read my report?
- AnswerWill it make me bloated or gassy at first?
- AnswerWhen and how do I take it?
- AnswerDoes it taste of anything? Will it go lumpy?
- AnswerIs it a laxative?
- AnswerCan I take it together with BalanceOil+?
- AnswerWhy eight different fibres instead of just one?
- AnswerIs the vegan version as good as the fish one?
- AnswerDoes it taste different from the fish version?
- AnswerDo I take it the same way?
- AnswerI'm vegetarian — where do I get omega-3 without fish?
- AnswerHow and when do I take Velixir?
- AnswerWhat does Velixir taste like?
- AnswerDoes it have caffeine? Is it Halal?
- AnswerCan I take it alongside BalanceOil+ and ZinoBiotic+?
- AnswerWhat's actually in one Velixir sachet?
- AnswerHow do I use Skin Serum, and how often?
- AnswerDoes it replace my moisturiser?
- AnswerIs it okay for sensitive skin? Can men use it?
- AnswerCan I take everything together — what's a simple daily routine?
- AnswerHow should I store everything?
- AnswerAre the products Halal?
- AnswerDMO (Daily Method of Operation)
- AnswerBalanceTest
- AnswerPower Hour
- AnswerPipeline
- AnswerGoCore App
- AnswerOpen-the-Box
- AnswerPep Talk
- PageYour first 48 hours
- PageWhat you actually joined
- PageWhat’s realistic
- PageThe rules that protect you
- PageWho to ask, for what
- PageHow Ordering Works
- PagePolicies & Disclosures
- PageHow It Works
- PageWhat We Carry in Malaysia
- PresentationThe four products
- PresentationWhat this actually is
- PresentationJust joined?
Nothing matches yet. Try another word, or ask your team leader.
Official files and videos
Where each official file sits in the Back Office, and the Zinzino Play videos.
Presenting
- Business Presentation PDFBack Office → File Library
- Short Presentation PDFBack Office → File Library
- Customer Presentation PDFBack Office → File Library
- Get Started Presentation PDFBack Office → File Library
- Compensation Plan Presentation Power PointBack Office → File Library
- Executive Run Presentation PowerPointBack Office → File Library
The plan
- Compensation PlanBack Office → File Library
- Partner Enrollment Points OverviewBack Office → File Library
- Pay Point Conversion RateBack Office → File Library
Prices
- Price list March 2026Back Office → File Library
Events
- HQ Support for Partner EventsBack Office → File Library
- National Event GuidelinesBack Office → File Library
- Zinzino Event Budget TemplateBack Office → File Library
- Zinzino Event ChecklistBack Office → File Library
Rules
- Marketing Rules & Ethics GuidelinesBack Office → File Library
- Guidelines for Health Claims on Social Media & Private WebpagesBack Office → File Library
- Online Sales Application Form for PartnersBack Office → File Library
Terms
- Customer Subscription TermsBack Office → File Library
- Partner Contract TermsBack Office → File Library
- Partner Integrity PolicyBack Office → File Library
- Customer Integrity PolicyBack Office → File Library
Certificates
- Halal CertificateBack Office → File Library
- Kosher CertificateBack Office → File Library
- Certificate Friend of the SeaBack Office → File Library
- Informed sportBack Office → File Library
- Zinzino Certificates ExplainedBack Office → File Library
Training
- ExpressStartBack Office → File Library
- Get Started Goal PlanBack Office → File Library
- Get Started Meeting ChecklistBack Office → File Library
- Weekly Chart formBack Office → File Library
Zinzino Play
- Welcome to the Back OfficeEnglish中文字幕
- Back Office Partner tools explainedEnglish中文字幕
- How to set up a Partner Auto-OrderEnglish中文字幕
- How to enroll a PartnerEnglish中文字幕
- How to redeem Customer ZinoCashEnglish
- Customer Z4F – How does it work?English中文字幕
- Compensation Plan (40 min)English
- New Marketing Rules & EthicsEnglish
- Understanding the BalanceTest resultsEnglish
- Learn the products with Ørjan SæleEnglish中文字幕
Money, building a team and handling objections: for active Team Zynergy partners.
Partner answers →