Questions
Straight answers about the products, ordering and delivery. Every one has its own link you can send to anyone.
Product questions
Other omega-3s upset my stomach — will this be different?What does "feeds good gut bacteria" actually mean?What is Velixir?Does Zinzino have a vegan omega-3?Is Zinzino Skin Serum a collagen product?What does the BalanceTest actually measure?Who analyses the test, and how long does it take?Why 120 days?What's ZinoBiotic+?Does Zinzino give back?Will it taste fishy?Do I need to keep it in the fridge?How much should I take each day?Can I take more than that?How long does one bottle last?I already take other supplements — can I take this too?Do I have to take it forever?Why a liquid and not a capsule?Where does the fish come from — is it clean?Why is there olive oil in my fish oil?Does the finger-prick hurt? Can I do it myself?Do I need to fast before the test?What's a "good" result?Is my blood sample and data private?Can the whole family test?How do I see and read my report?Will it make me bloated or gassy at first?When and how do I take it?Does it taste of anything? Will it go lumpy?Is it a laxative?Can I take it together with BalanceOil+?Why eight different fibres instead of just one?Is the vegan version as good as the fish one?Does it taste different from the fish version?Do I take it the same way?I'm vegetarian — where do I get omega-3 without fish?How and when do I take Velixir?What does Velixir taste like?Does it have caffeine? Is it Halal?Can I take it alongside BalanceOil+ and ZinoBiotic+?What's actually in one Velixir sachet?How do I use Skin Serum, and how often?Does it replace my moisturiser?Is it okay for sensitive skin? Can men use it?Can I take everything together — what's a simple daily routine?How should I store everything?Are the products Halal?
Getting started
Malaysia
Terms & subscription
Is there a minimum commitment?How do I cancel my subscription?Can I pause instead of cancel?Can I return products / get a refund? (14-day right)What's the money-back guarantee?When could a subscription be suspended?What happens to unclaimed / returned parcels?Can prices change?How is my personal data used?Which law applies / how are disputes handled?